Return & Refund Policy
Glo7 Skincare · Last updated: Oct 13, 2026
We want you to love your Glo7 products. If something isn't right, this policy explains how cancellations, returns, replacements and refunds work. Questions? Email hello@glo7.com with your order number.
Our 30-day promise
If you don't love your order, contact us within 30 days of delivery and we'll make it right:
- Unused items in their original packaging can be returned for a refund or store credit.
- Opened or used items can't be returned for a cash refund for hygiene reasons, but we'll make it right with a replacement, an exchange for another product, or store credit.
The promise covers orders paid for with a discount code (for example, a seasonal promotion code) like any other order. It doesn't cover items marked "final sale" on the product page, or e-gift cards.
Cancelling an order
You can cancel within 3 hours of placing your order by emailing hello@glo7.com. After that, your order is already being prepared and can't be cancelled, but you can still use our 30-day promise once it arrives.
How to start a return
- Email hello@glo7.com within 30 days of delivery with your order number, the item(s) and the reason.
- We'll reply with your options and, if a return is needed, the return address and instructions. Please don't send items back before we've approved the return. Packages sent without approval can't be processed.
- Send the item(s) back with a trackable shipping service. We can't be responsible for returns lost in transit.
Refunds
- Refunds cover the price you paid for the product(s). Shipping charges, the Insured Shipping fee and return shipping costs are not refunded.
- Store credit or refund: you can choose a refund to your original payment method, or store credit worth 10% more than your refund amount, issued as soon as your return is approved.
- Once we receive and check your return, we'll email you and process approved refunds within 7 business days to your original payment method. Your bank may take a few more days to show it.
Bundles and free items
If you bought a bundle (for example, "Buy 2 Get 1 FREE"):
- Returning the whole bundle is refunded at the price you paid.
- Returning part of a bundle is refunded at the price you paid, minus the regular price of any free item(s) you keep.
- Free gifts sent with an order must be returned with it, or their regular price is deducted from the refund.
Damaged, defective or wrong items
If an item arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo or video. We'll send a free replacement or, if a replacement isn't possible, a refund for that item. You won't need to send it back unless we ask.
Lost or stolen packages
- Insured Shipping: if your package is lost, stolen or damaged before it's marked delivered, we'll send a free replacement.
- Standard Shipping: we'll help you track the package and file a claim with the carrier. If tracking shows "delivered" but you can't find it, check with neighbours and your building first, then contact us.
Gifts
If an item was marked as a gift and shipped straight to you, you'll receive store credit for the value of your return. Refunds for gift purchases go to the person who bought them.
Please contact us first
If there's a problem with your order, please email us before opening a dispute with your bank, card company or PayPal. We can usually solve it faster, and disputes can delay your refund.
Fair use
Our promise is for genuine customer orders. We may decline returns or refunds where we see signs of abuse, such as an unusual number of returns or claims on the same account, address or payment method, or items returned used or incomplete as new.
Contact
Glo7 Skincare
Email: hello@glo7.com
Phone: (360) 564-8746
Mail (letters only, not for returns): 3242 NE 3rd Avenue 1034, Camas WA 98607