FAQ
Orders and shipping
How long does shipping take?
Most orders ship within 24 hours and arrive within 7–14 business days after shipping. See our Shipping Policy for details.
How much is shipping?
Standard shipping is $4.99, and free on orders over $50. Insured Shipping is $9.99 and covers your package against loss, theft or damage until it's marked delivered.
Where do you ship from?
Most orders ship from our fulfillment partners in China. That's how we keep our prices low.
Do you ship outside the US?
Yes, to the countries available at checkout. Orders outside the US may be charged import duties or taxes by your country.
How can I track my order?
Once your order ships, we'll email you a tracking number. Tracking can take up to 48 hours to update.
Can I change or cancel my order?
Yes, within 3 hours of placing it. Email hello@glo7.com with your order number.
My order arrived in more than one package. Is that normal?
Yes. Items from one order sometimes ship separately, each with its own tracking number.
Returns
What if I don't love my order?
Contact us within 30 days of delivery and we'll make it right. Unused items can be returned for a refund or store credit, and opened or used items can be replaced, exchanged or credited. See our Refund Policy.
How do I start a return?
Email hello@glo7.com with your order number and the item(s). We'll reply with your options and, if needed, the return address. Please don't send anything back before we've approved the return.
My item arrived damaged or wrong. What do I do?
Email us a photo within 7 days of delivery and we'll send a free replacement.
Our products
Are Glo7 products cruelty-free?
We don't test our products on animals. If you have a question about a specific product's ingredients, check its product page or email us.
Are Glo7 products safe for sensitive skin?
Our products are made for everyday use, but everyone's skin is different. Do a patch test before first use, and stop using a product if irritation occurs.
How soon will I see results?
Some products, like our concealers and instant tightening products, work straight away. For skincare like oils and serums, use them consistently for a few weeks.
How should I use and store my products?
Follow the directions on each product's packaging or product page. Store in a cool, dry place, and check the packaging for the expiry date.
Can I use more than one Glo7 product at a time?
Yes. Many customers combine products, and our bundles let you save on routines.
Can men use Glo7 products?
Absolutely. Our products work for everyone.
Offers and messages
Do you offer discounts?
Yes. Sign up to our emails for 15% off your first order, plus first access to our sales.
Can I get texts from Glo7?
Yes. You can sign up for texts on our site to hear about sales first and get text-only offers. Message frequency varies, and message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for help.
Where else can I buy Glo7?
Our official store is glo7.com. Buying here means you get our 30-day promise and our customer support.
Contact
How can I reach you?
Email hello@glo7.com or call (360) 564-8746. We're happy to help.