Shipping policy
Glo7 Skincare · Last updated: Oct 13, 2026
Questions about your delivery? Email hello@glo7.com with your order number.
Processing time
Most orders are processed and shipped within 24 hours, and nearly all within 3 days. If you need to change your shipping address, email us within 3 hours of placing your order, before it's prepared for shipping.
Delivery time
Most orders arrive within 7–14 business days after they ship. Delivery can occasionally take longer because of customs checks, carrier delays or busy holiday periods. Delivery dates are estimates, not guarantees.
Where your order ships from
Most of our orders are shipped from our fulfillment partners in China. That's how we keep our prices low. Items from one order may arrive in separate packages, each with its own tracking number. If part of your order arrives, the rest is on its way.
Shipping options and costs
| Option | Cost | What's included |
|---|---|---|
| Standard Shipping & Handling | $4.99 | Tracked delivery |
| Free Standard Shipping | Free on orders over $50 | Tracked delivery |
| Insured Shipping & Handling | $9.99 | Tracked delivery, plus a free replacement if your package is lost, stolen or damaged before it's marked delivered |
Countries we ship to
We ship to the countries available at checkout. Orders shipped outside the United States may be charged import duties or taxes by your country. These aren't included in our prices unless shown at checkout, and they're the responsibility of the person receiving the order.
Tracking your order
You'll get an email with your tracking number once your order ships. Please check your spam folder if you don't see it. Tracking can take up to 48 hours to show updates after your order ships.
Lost, stolen or damaged packages
- Insured Shipping: if your package is lost, stolen or damaged before it's marked delivered, contact us and we'll send a free replacement.
- Standard Shipping: we'll help you track your package and file a claim with the carrier.
- Marked delivered but not received: please check with neighbors and your building first, then email us and we'll help.
- Damaged or wrong items: email us within 7 days of delivery with a photo, as described in our Refund Policy.
Wrong address
Please check your shipping address at checkout. If a package is returned to us or lost because of an incorrect address, we can reship it once you've paid the new shipping cost.
Contact
Glo7 Skincare
Email: hello@glo7.com
Phone: (360) 564-8746